Last Updated: September 11, 2026
Blue Hawk Digital, LLC (“Blue Hawk Digital,” “Blue Hawk,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
Visit BlueHawkDigital.com or another website operated by Blue Hawk Digital
Contact us
Schedule an appointment
Purchase or use our services
Communicate with us by phone, email, text message, chat, or other channels
Interact with AI-powered or automated systems operated by Blue Hawk Digital
Interact with services that Blue Hawk Digital provides on behalf of one of our business clients
This Privacy Policy also explains the choices and privacy rights that may be available to you.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Blue Hawk Digital, LLC
Broomfield, Colorado, United States
Email: [email protected]
Website: bluehawkdigital.com
Blue Hawk Digital provides managed lead-response, customer communication, artificial intelligence, automation, CRM, reputation management, digital marketing, and related business services.
Our services may include:
AI-assisted telephone answering
Voice AI receptionist services
Conversation AI
SMS and email communications
CRM and pipeline management
Lead-response and follow-up automation
Appointment and booking support
Automated review requests and reputation management
Website forms and chat
Reporting and analytics
Technical support
Other digital marketing and automation services
2. Two Ways We May Handle Personal Information
Blue Hawk Digital may handle personal information in two different capacities.
Information We Collect for Our Own Business
When you visit our website, request information, schedule a consultation, purchase a service, contact us, or otherwise communicate directly with Blue Hawk Digital, we may determine how and why that information is used.
Examples include information submitted through:
Contact forms
Appointment requests
Sales inquiries
Purchases
Support requests
Newsletter or marketing signups
Website activity
Information We Process for Our Business Clients
Blue Hawk Digital also provides technology and managed services to other businesses.
When one of our clients uses Blue Hawk Digital to communicate with its prospects or customers, we may process personal information on behalf of that client.
This information may include:
Customer or prospect names
Phone numbers
Email addresses
Lead information
Appointment requests
Call content
Text-message conversations
Email communications
Chat conversations
Customer questions
Review-request information
CRM records
Sales or pipeline status
In these situations, the business client generally determines why the information is being collected and how it will be used.
Questions concerning a client's use of your personal information should generally be directed to that business.
3. Personal Information We May Collect
Depending on how you interact with us or our services, we may collect the following categories of personal information.
Contact Information
This may include:
Name
Business name
Email address
Telephone number
Mailing or billing address
Job title
Other contact information
Business Information
For Blue Hawk Digital clients, we may collect information necessary to configure and operate their services, including:
Business services
Business hours
Pricing
Frequently asked questions
Booking procedures
Employee contact information
Call-routing instructions
Customer-service policies
Sales processes
Website information
Business calendars
CRM information
Messaging and communication preferences
Lead and Customer Information
When providing services on behalf of our clients, we may process:
Names
Telephone numbers
Email addresses
Inquiry details
Service interests
Appointment information
Communication history
Lead source
Pipeline status
Customer notes
Review-request status
Communications
We may collect or process communications made through:
Telephone calls
SMS/text messages
Website chat
Social messaging
Contact forms
Appointment systems
Support systems
Where permitted by applicable law, telephone calls may also be recorded, transcribed, summarized, analyzed, or processed by AI-powered or automated systems.
Payment and Transaction Information
When you purchase services from Blue Hawk Digital, we may collect or receive information concerning:
Billing name
Billing address
Purchase amount
Subscription information
Transaction status
Payment method type
Payment information is generally processed by third-party payment providers.
Website and Device Information
When you visit our website, we or our service providers may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Links clicked
Date and time of visits
Referring website
Approximate geographic region
Website session information
Cookie or similar technology identifiers
4. Artificial Intelligence and Automated Processing
Some Blue Hawk Digital services use artificial intelligence, machine learning, conversational AI, transcription, automation, and similar technologies.
Information submitted during an AI-assisted interaction may be processed to:
Understand a caller or message
Generate a response
Answer approved questions
Collect customer information
Determine an appropriate next step
Create summaries
Route inquiries
Support appointment or callback requests
Populate CRM records
Assist with customer follow-up
Troubleshoot or improve the configured service
AI-powered communications may involve third-party technology providers that process information on behalf of Blue Hawk Digital or our business clients.
We do not intentionally use our clients' confidential customer databases to create independent marketing lists for Blue Hawk Digital.
5. Telephone Calls, Recording, and Transcription
Certain Blue Hawk Digital services use AI-assisted telephone systems that may record, transcribe, summarize, analyze, and route calls where permitted by applicable law.
Depending on the Client’s service configuration and the laws that apply to the caller and business, call data may include:
Audio recordings
Call transcripts
AI-generated summaries
Caller contact information
Service-request details
Appointment or callback information
Call outcomes
Other information provided during the conversation
Blue Hawk Digital enables recording and transcription only where permitted by applicable law and the applicable service configuration.
Where notice or consent is required, the Client is responsible for providing or obtaining the legally required disclosure or consent before recording or transcribing calls.
Because call-recording and consent laws vary by state and jurisdiction, Clients are responsible for ensuring that their use of Blue Hawk Digital’s calling, recording, and transcription features complies with applicable federal, state, and local law.
6. SMS and Text Messaging
If you provide your telephone number and consent to receive text messages, Blue Hawk Digital or a business using our services may send messages relating to:
Your inquiry
Requested information
Appointment scheduling
Customer service
Follow-up
Service updates
Review requests
Other communications for which appropriate consent has been obtained
Message and data rates may apply.
Message frequency may vary.
You may opt out of applicable text communications by replying:
STOP
You may request assistance by replying:
HELP
Opting out of marketing text messages does not necessarily prevent transactional or service-related communications that are legally permitted or necessary to provide a requested service.
Mobile Information and SMS Consent
Blue Hawk Digital does not sell mobile phone numbers or SMS consent information to third parties for their own marketing purposes.
Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their independent marketing or promotional purposes.
We may disclose mobile information to vendors and service providers that assist us or our clients in providing requested communications, including telecommunications, CRM, messaging, hosting, and technology providers, solely as reasonably necessary to provide those services.
7. Email Communications
We may use email to provide:
Requested information
Service communications
Purchase confirmations
Account notifications
Appointment information
Support
Business updates
Marketing communications where permitted
Marketing emails will generally include an unsubscribe option.
You may also request removal from marketing communications by contacting:
Certain transactional or service-related messages may still be sent when necessary to provide services you requested.
8. Automated Review Management
Blue Hawk Digital may process customer contact information on behalf of business clients for automated review requests and reputation-management services.
Information processed may include:
Customer name
Phone number
Email address
Transaction or service status
Review-request status
Customer responses
This information may be used to send review or feedback requests on behalf of the applicable business.
Blue Hawk Digital does not create, purchase, or encourage fraudulent reviews.
9. How We Use Personal Information
We may use personal information to:
Provide and operate our services
Respond to inquiries
Schedule appointments
Create and maintain client accounts
Configure AI and automation systems
Provide technical support
Process payments
Manage subscriptions
Respond to calls, texts, chats, and emails
Operate CRM and pipeline systems
Provide booking support
Deliver follow-up communications
Send review requests
Troubleshoot systems
Maintain security
Prevent fraud
Improve our services
Analyze website performance
Measure marketing effectiveness
Comply with legal requirements
Enforce our agreements
Protect the rights and safety of Blue Hawk Digital, our clients, and others
Send marketing communications where permitted
We may also use information in aggregated or de-identified form where it no longer reasonably identifies a particular individual.
10. How We Share Personal Information
We may disclose personal information in the following circumstances.
Service Providers
We may disclose information to vendors and technology providers that help us operate our business and deliver our services.
These may include providers of:
CRM technology
Artificial intelligence
Telecommunications
Telephone services
SMS
Hosting
Cloud storage
Payment processing
Scheduling
Website technology
Analytics
Customer support
Review management
Integrations
Business automation
Data security
These providers may process information as necessary to provide their services to Blue Hawk Digital or our clients, subject to their agreements and applicable law.
Business Clients
When we process an inquiry, call, text, email, appointment request, or other customer interaction on behalf of one of our business clients, the resulting information may be provided to that client.
For example, an AI receptionist may collect your name, phone number, service request, and preferred next step so the applicable business can respond to you.
Legal Requirements
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a subpoena, court order, or lawful government request
Enforce our agreements
Investigate suspected fraud, misuse, or abuse
Protect our rights or property
Protect the safety of another person
Address security incidents
Business Transactions
If Blue Hawk Digital participates in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable law.
11. We Do Not Sell Mobile Information or Client Databases for Third-Party Marketing
Blue Hawk Digital does not sell our clients' customer databases to unrelated businesses for their independent marketing.
We do not sell mobile phone numbers or SMS consent records to third parties for their own marketing or promotional purposes.
This does not prevent us from using vendors and service providers that process information on our behalf to operate and deliver our services.
12. Cookies and Similar Technologies
Our website may use cookies, pixels, web beacons, scripts, local storage, and similar technologies.
These technologies may be used to:
Operate our website
Remember preferences
Maintain security
Understand website traffic
Measure page performance
Understand how visitors use the website
Measure advertising effectiveness
Improve our services
Some cookies may be necessary for the operation of the website.
Others may be used for analytics, functionality, or advertising depending on the technology currently installed on our website.
You may be able to control cookies through your browser settings or a cookie-consent tool available on our website.
Disabling certain cookies may affect website functionality.
13. Analytics and Advertising
Blue Hawk Digital may use third-party analytics and advertising services to understand website traffic, measure campaign performance, and market our services.
These providers may collect information using cookies, pixels, or similar technologies in accordance with their own privacy policies.
We will only identify individual analytics or advertising providers in this Privacy Policy when those services are actually being used by Blue Hawk Digital.
You may have privacy choices regarding advertising cookies through your browser settings, device settings, applicable advertising-industry opt-out tools, or any cookie controls offered on our website.
14. Payment Processing — Stripe and GoHighLevel
Blue Hawk Digital uses third-party payment technology to process payments for our services.
Payments may be processed through Stripe and payment functionality integrated with GoHighLevel (GHL).
These providers may collect or process information including:
Cardholder name
Billing address
Payment-card information
Transaction information
Subscription information
Billing history
Blue Hawk Digital generally does not store complete payment-card credentials when payment information is collected directly by our payment processor.
Payment information is processed subject to the privacy, security, and contractual practices of the applicable payment provider.
15. Third-Party Platforms and Services
Our services may use or integrate with third-party technology, including:
CRM platforms
Artificial-intelligence platforms
Telecommunications providers
Telephone carriers
SMS providers
Email providers
Scheduling systems
Review platforms
Social-media platforms
Payment processors
Website platforms
Hosting providers
Analytics services
Integration providers
Information transmitted through these systems may also be governed by the applicable third party's privacy policy and terms.
16. Client Responsibility for Customer Data
Businesses using Blue Hawk Digital services are responsible for ensuring that personal information they provide to us was lawfully collected and may lawfully be used for the requested purpose.
Clients are also responsible for obtaining any consent or authorization required for:
Telephone calls
Automated calls
Call recording
Call transcription
Text messages
Automated messages
Marketing communications
Review requests
Other customer communications
Blue Hawk Digital may suspend or refuse processing when we reasonably believe a requested activity creates material privacy, communications, legal, regulatory, carrier, or platform risk.
17. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
Providing services
Maintaining accounts
Fulfilling contractual obligations
Supporting our clients
Maintaining business records
Resolving disputes
Preventing fraud
Enforcing agreements
Complying with legal requirements
Retention periods may vary depending on:
The type of information
The service provided
Client instructions
Legal requirements
Contractual obligations
Third-party platform capabilities or settings
Information processed on behalf of a client may also be retained according to that client's instructions and applicable platform capabilities.
18. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of Internet transmission, telecommunications, electronic storage, cloud computing, or electronic communication is completely secure.
We therefore cannot guarantee absolute security.
Clients are also responsible for protecting their own usernames, passwords, devices, accounts, employees, and authorized users.
19. Security Incidents
If Blue Hawk Digital becomes aware of a security incident involving personal information for which notification is legally required, we will take reasonable steps to investigate the incident and provide required notifications.
When we process information on behalf of a business client, we may notify that client so the client can satisfy its own legal obligations.
20. Your Privacy Rights and Choices
Depending on applicable law and the circumstances, you may have rights to request that we:
Confirm whether we process your personal information
Provide access to certain personal information
Correct inaccurate personal information
Delete certain information
Provide a portable copy of certain information
Stop certain marketing communications
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Opt out of certain qualifying profiling
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before fulfilling a request.
Privacy requests may be submitted to:
If we process the information solely on behalf of one of our business clients, we may direct your request to that business.
21. Colorado Privacy Rights
Colorado residents may have rights under the Colorado Privacy Act when that law applies to the applicable processing activity.
Depending on applicability, qualifying Colorado residents may have rights relating to:
Access to personal data
Correction of inaccurate personal data
Deletion
Data portability
Opting out of certain targeted advertising
Opting out of certain sales of personal data
Opting out of certain qualifying profiling activities
Blue Hawk Digital will respond to legally valid privacy requests as required by applicable law.
Not every provision of the Colorado Privacy Act applies to every business, transaction, processing activity, or individual.
22. California and Other State Privacy Rights
Residents of California and other U.S. states may have additional privacy rights under applicable state privacy laws.
Rights available to you may depend on:
Your state of residence
The type of personal information involved
How the information is used
Whether the applicable privacy law applies to Blue Hawk Digital
Whether Blue Hawk Digital is acting on behalf of another business
Where applicable law requires us to provide a privacy right, we will honor qualifying requests.
If we process personal information solely on behalf of a client, the client may be primarily responsible for responding to the request.
23. Browser-Based Privacy Signals
Some browsers and devices may transmit privacy preference signals.
Where applicable law requires Blue Hawk Digital to recognize a qualifying browser-based opt-out mechanism, we will make reasonable efforts to honor that signal for the applicable activity.
Otherwise, website functionality and privacy controls may depend on your browser, device, and technologies currently in use.
24. Children's Privacy
Blue Hawk Digital's services are primarily intended for businesses and adults.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 for Blue Hawk Digital's own marketing purposes.
If we learn that personal information from a child was collected in violation of applicable law, we will take reasonable steps to delete it.
If Blue Hawk Digital processes information on behalf of a client whose business interacts with minors, that client is responsible for ensuring appropriate consent and legal compliance.
25. International Data Transfers
Blue Hawk Digital and our technology providers may process or store information in the United States or other countries.
Privacy and data-protection laws may differ between jurisdictions.
Where applicable law requires safeguards for an international transfer, we will use reasonable measures intended to comply with those requirements.
26. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Blue Hawk Digital does not control those third parties and is not responsible for their privacy or security practices.
We encourage you to review the privacy policy of any third-party website or service you use.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our services
Changes in our technology
Changes in our business practices
Changes in applicable laws or regulations
The Last Updated date at the beginning of this Policy indicates when it was most recently revised.
Where required by law or appropriate under the circumstances, we may provide additional notice of material changes.
28. Contact Us
For questions, requests, or concerns about this Privacy Policy, contact:
Blue Hawk Digital, LLC
Broomfield, Colorado, United States
Email: [email protected]
Website: bluehawkdigital.com